Frequently Asked Questions
Everything you need to know about shopping with Fondvue.
What are your standard shipping times?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Fondvue accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all Fondvue products come with a 1-year limited warranty against manufacturing defects. If you experience any quality issues, we will replace your item free of charge.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.